Returns & Shipping Policy

RETURNS AND SHIPPING POLICY – Fox and Talbot
Effective Date: January 20th, 2026

7-Day General Return Window (Buyer’s Remorse)

This return window applies only to items sold with a 88-Day Confirmed Operation Warranty.

Buyer’s remorse refers to return requests made for reasons other than a verified defect or warranty issue, including change of mind, personal preference, or compatibility concerns.

Return Window

  • 7 calendar days from delivery for shipped items
  • 7 calendar days from purchase or pickup for in-person sales

Return Authorization

You must notify us by email within the 7-calendar day window to request a Return Merchandise Authorization (RMA).

Return Shipment Timing

Items must be shipped back within 5 business days of receiving the RMA. Failure to meet this deadline will result in cancellation of the RMA.

Return Costs and Fees

  • The buyer is responsible for all return shipping costs.Tracked and insured shipping is required.
  • Original shipping charges are non-refundable.

All returns are subject to the Return Packaging and Damage Liability Policy described below.

International Orders, Duties, and Refusal Policy

Estimated duties and taxes may be collected at checkout. Buyers are responsible for any additional fees imposed by governments, customs brokers, or shipping carriers.

Refusing a delivery is not considered a valid return.

For refused shipments, original shipping charges are non-refundable. A 5 percent restocking fee applies. Any costs incurred for return shipping or customs clearance may be deducted from the refund.

If a refused shipment cannot be returned, it will be considered abandoned and no refund will be issued.

Handling Damaged or Stolen Shipments

Mandatory Signature Requirement and Waiver Liability

All orders require a signature upon delivery. This ensures secure transfer and helps protect your purchase against theft or damage.

If you use a carrier’s digital tool, including app, website, phone, or text, to override the signature requirement and authorize the package to be left unattended, responsibility and liability for the package transfer to you upon the carrier’s successful delivery scan.

If a package is subsequently damaged, stolen, or lost after being marked “Delivered,” the carrier’s insurance claim may be denied and we may be unable to issue a refund or replacement. We strongly recommend that you do not waive the mandatory signature requirement.

Damaged or Opened Shipments

If a package arrives visibly damaged or appears tampered with, refusal at delivery is recommended. If damage is severe, refuse the shipment and instruct the carrier to document the damage.

If a package is left unattended and shows visible damage, photograph the exterior immediately. If possible, do not open the box until contacting us.

If opening the package is necessary, photograph the opened box before removing contents, photograph the item(s) and packaging materials, and contact us within 24 hours.

Package Theft or Loss After Delivery

If tracking shows a package as delivered but it is missing or stolen:

  1. Responsibility at Delivery:
    For all items, responsibility transfers to the buyer once the carrier confirms delivery. If a signature was waived (via the carrier’s digital tool or other method), liability transfers to the buyer.

  2. Insurance and Reporting Recommendations:
    Filing a police report with local authorities is strongly recommended to support carrier insurance claims.
    Contact the carrier immediately to report the loss and begin their investigation process. You may also contact us for assistance with documentation, but final reimbursement depends on the carrier’s investigation and insurance approv

  3. Refunds / Replacements:
    Refunds or replacements for stolen or missing packages may require completion of the carrier’s insurance process. We will assist customers in providing documentation, but final reimbursement depends on carrier insurance approval.

Return Packaging and Damage Liability Policy

Items must be packaged securely using sturdy packaging and sufficient cushioning. Original packing materials are recommended when available.

We strongly recommend photographing the item and the sealed return package before shipping.

If an item is returned damaged due to improper packaging, the return will be assessed. Costs for repair or loss in value may be deducted from the refund, in addition to any applicable restocking fee. All deductions will be documented with photographs and/or video upon receipt.

Policy Integration

This Returns & Shipping Policy operates alongside our Warranty Policy, Terms of Service, Privacy Policy, and any checkout disclosures. By completing a purchase, you acknowledge and agree to these terms.